Return & Exchange Policy

Thank you for shopping with us.

We want every process at So Maha to be easy for you, ensuring you are satisfied with your purchase.

Below we detail the return policy for your information:

Exchanges or returns

To begin the return or exchange process, please contact us first to learn more about your situation and indicate whether a return or exchange is applicable. Returns or exchanges that have not been approved by the brand will not be accepted. Items that have been purchased on sale or with a discount code are not eligible for return.

Return or exchange processes must be completed within 7 days of receiving your order, otherwise the return or exchange will not be possible.

The item must be in its original condition and packaging. All returns will be credited to the original form of payment. 

You are responsible for the cost of return shipping, except if the item is damaged, defective, or incorrect.

 

For lost packages

So Maja is not responsible for lost packages that have been delivered at the final destination.

Wrong item or size

We apologize for any mistakes made in your order.

 If you receive an incorrect item or a wrong size, please contact us for assistance within 5 days of receiving your order to initiate the return process. You can contact us at the following email address somajainfo@gmail.com

Please note the following:

• Custom orders are not eligible for returns, exchanges or cancellation.

• So Maja does not refund shipping costs for returns. 

• SALE pieces are not eligible to return.

• Damaged or defective items will be handled via email for better assistance.

 

Thank you for your understanding. We work daily to offer you the best customer service. If you have any questions or concerns, please don't hesitate to contact me. I'd be happy to talk with you and help you.